Warranty Return and Refund Policy
Product warranty details
San brand products are tested for actual use to ensure the highest standard of production quality. For this reason, we are able to guarantee the product quality (Limited Warranty) which covers material and manufacturing defects under the warranty conditions specified in This warranty
Please present the original receipt or product warranty card to claim the rights under this warranty. The company reserves the right not to guarantee the product if you do not present the original receipt or product warranty card.
Warranty conditions details
1. This warranty covers only products that are damaged or defective from manufacturing for a period of 1 year from the date of receipt of the product. The company reserves the right to cancel the product warranty if it is found that the product damage is caused by factors. In addition to the warranty that is not related to the manufacturing process and defects of various parts, including damage caused by careless use or improper use, scratches, tears, stains. and stains, products with altered assembly, products damaged by improper cleaning, material deterioration due to age, moldy products, products eaten by termites or moths, damage caused by natural disasters , Products sold as is, display items, Clearance Sales items, and custom-made items
Outdoor furniture products
The warranty is only for damaged structures (broken, bent, cracked) and must be of the following materials that are damaged or have manufacturing defects for a period of 90 days from the date of receipt of the product.
- Aluminum
- Stainless steel
- iron
- Real wood
- PE plastic
- Ceramic
- Resin
The warranty does not cover wear and tear, damage to upholstery, seat cushions, scratches, tears, mold, water damage or moisture, or excessive heat or continuous exposure to sunlight. Long-term, damage from misuse, and damage from weather conditions
This warranty does not cover umbrellas, tents, and miscellaneous field products.
2. In the event of damage that occurs but the company is unable to provide the same materials or parts for repair or replacement during the repair period, the company reserves the right to provide materials with the same properties and standards. Equal replacement
3. If the company considers that your product is under warranty conditions, the company reserves the right to decide to replace parts or repair the product or take appropriate action. No refund will be given in any case. All of them
4. In the event that your product has been replaced or repaired, the warranty period will remain effective from the date you receive the product, without extending the period from the date of repair. product
5. This warranty covers only products for household use.
6. The Company reserves the right to be the judge and decide whether the product is under warranty or not. The Company's decision is final.
7. Product movement is not within the scope of the product warranty. The warranty does not include repair service fees, transportation fees, moving fees, and travel expenses for off-site service.
8. The company reserves the right to guarantee products located in Thailand only.
9. The Company reserves the right to change the details of the warranty conditions without prior notice.